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The best import export plugin for WordPress & WooCommerce.

Complete, granular control of your data with an easy to use drag & drop interface.
  • 90 Day Money Back Guarantee
  • Unlimited Installs
  • Lifetime Licence
  • Fast, World-Class Support
Get Started
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Problems with Import Files

This could be happening for a number of reasons, but the troubleshooting process always starts the same:

Contact your host and have them check your server’s error log. They will be able to see exactly why your server is rejecting your import file, and they will know exactly how to fix it. There isn’t anything we can do to help until your host has checked the error log and we know exactly what the issue is.

Common Server Configuration Issues

Import files are usually rejected because the file you’re trying to upload exceeds your server’s hard limits on file size. Here are the most common hard limits that users encounter:

Maximum Upload File Size (PHP): This is set in php.ini with upload_max_filesize. It determines the maximum file size that your server will allow to be uploaded. This value must be larger than the size of the file you wish to upload to WP All Import.

Maximum Post Size (PHP): This is set in php.ini with post_max_size. It determines the maximum file size allowed to be used in the PHP process. This should be set higher than upload_max_filesize.

Memory Limit (PHP): This is set in php.ini with memory_limit. It determines how much memory a script is able to allocate. This should be set higher than post_max_size.

"There's a problem with your import file."

This error is usually encountered when the import file is not valid. There are a number of common reasons that this may be the case:

No Import File: Open the URL in your web browser. It should either download or display a valid import file. If anything else happens, then WP All Import will not be able to import the data.

Changed Import File: If the structure of the import file changes, then WP All Import will no longer be able to find the data that it is supposed to import. You can either create a new import with the new file, or you can adjust the XPath setting in import Settings › Advanced Options, and then reconfigure your import in Manage Imports › Edit Template.

Character Encoding: Sometimes, the file is encoded in such a way that it may look valid, but it’s really not. Other times, a file will declare that it is encoded in one way, but really it’s encoded in a different way. Read more on our guide to character encoding.

Incorrect feed type detected: If you're downloading a feed via URL and there's no file extension, it's possible that WP All Import will guess the incorrect file type. To fix it, you can add "#/" at the end of the URL, then put a fake file name with the real extension, e.g., https://example.com/?action=getfeed&results=100#/feed.json

Does Not Pass Validation: There are pretty strict rules that XML, CSV, and JSON files must conform to in order for them to work. You can validate your data and URL using one of the following free online services:

XML: http://codebeautify.org/xmlvalidator

CSV: http://csvlint.io

JSON: http://jsonlint.com

Import Any CSV, XML, or Excel to WordPress

  • Any theme or plugin
  • Images & galleries
  • Custom fields
  • Categories & tags
  • Woo, ACF, Meta Box, JetEngine

Related Docs

Guide to help you troubleshoot slow imports and improve their speed.

Explains how to troubleshoot your terminated import or export.

Learn how to solve issues with encoding and character sets.

The best import export plugin for WordPress & WooCommerce.

Complete, granular control of your data with an easy to use drag & drop interface.
  • 90 Day Money Back Guarantee
  • Unlimited Installs
  • Lifetime Licence
  • Fast, World-Class Support
Get Started
90 Day Money Back Guarantee

Unlimited Installs.
World-Class Support. Money Back Guarantee.

Packages
Standalone
Import
Pro Package
$199
.00
/yr
Save $494, 71% Discount
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
$693 If Purchased Individually
Buy Now
90 Day Money Back Guarantee
Import + Export Pro Package
$299
.00
/yr
Save $1087, 78% Discount
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
$1386 If Purchased Individually
Buy Now
90 Day Money Back Guarantee
WooCommerce Import Package
$169
.00
/yr
Save $29, 15% Discount
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
$198 If Purchased Individually
Buy Now
90 Day Money Back Guarantee
Lifetime License
$999
One-Time Payment
  • Import Pro + Export Pro
  • All Current Add-Ons
  • All Future Add-Ons
  • Lifetime Support
  • Lifetime Updates
  • No Renewal Fees
Buy Now
90 Day Money Back Guarantee
Import Standalone
$99
.00
/yr
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
Buy Now
90 Day Money Back Guarantee
Import + Export Standalone
$169
.00
/yr
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
Buy Now
90 Day Money Back Guarantee
Export Standalone
$99
.00
/yr
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
Buy Now
90 Day Money Back Guarantee
Packages
Standalone
Import
Pro Package
$16.58
per month, billed annually
Save $494/yr, 71% Discount
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
$693/yr If Purchased Individually
Buy Now
90 Day Money Back Guarantee
Import + Export Pro Package
$24.92
per month, billed annually
Save $1087/yr, 78% Discount
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
$1386/yr If Purchased Individually
Buy Now
90 Day Money Back Guarantee
WooCommerce Import Package
$14.08
per month, billed annually
Save $29/yr, 15% Discount
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
$198/yr If Purchased Individually
Buy Now
90 Day Money Back Guarantee
Lifetime License
$999
One-Time Payment
  • Import Pro + Export Pro
  • All Current Add-Ons
  • All Future Add-Ons
  • Lifetime Support
  • Lifetime Updates
  • No Renewal Fees
Buy Now
90 Day Money Back Guarantee
Import Standalone
$8.25
per month, billed annually
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
Buy Now
90 Day Money Back Guarantee
Import + Export Standalone
$14.08
per month, billed annually
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
Buy Now
90 Day Money Back Guarantee
Export Standalone
$8.25
per month, billed annually
  • Import Pro
Import Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
  • Export Pro
Export Add-Ons
  • Woo
  • ACF
  • Meta Box
  • JetEngine
  • Gravity Forms
  • Users
Buy Now
90 Day Money Back Guarantee
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