Sometimes an issue can be hard to diagnose because it’s being caused by another plugin or your theme. Follow these steps to test for a plugin or theme conflict:

1. Deactivate all plugins other than WP All Import, WP All Export, and any WP All Import/Export Add-Ons you are using. If you’re importing data into WooCommerce, ACF, or something similar, you should leave that plugin active.
2. Switch to a default, unmodified WordPress theme. If you’re using an add-on to import into a theme, you can leave the theme active.
3. Run your import/export and check the results. If the problem no longer occurs, then we know that one of the deactivated plugins or your theme is the cause of the problem.

If there is a conflict, then reactivate your old theme and plugins one by one, making certain to re-run your import/export between each reactivation.

When the problem returns, whatever you just activated is the cause of the problem. In that case, please report the conflict to that plugin's or theme's support team, as they have better control over their product and can provide assistance to resolve the issue.

If you find that deactivating all other plugins and switching to a default theme does not fix the issue, then there's no conflict. If this is the case, submit a support request, and we'll help you track down the cause of the problem.

Related Docs

Encoding & Character Sets

Learn how to solve issues with encoding and character sets.

Slow Imports

Guide to help you troubleshoot slow imports and improve their speed.

Terminated Imports & Exports

Explains how to troubleshoot your terminated import or export.