Unfortunately, we are unable to support issues with imports in multilingual sites. If you have a multilingual site, you'll need to reproduce the issue in a staging site or testing installation with your multilingual plugin deactivated.

Issues related to records being duplicated or not updating as expected are often caused by selecting New Items when you should select Existing Items, or by incorrectly configuring the Manual Record Matching Options.

Please read through the following documentation:

• https://www.wpallimport.com/documentation/import-types/
• https://www.wpallimport.com/documentation/manual-record-matching/

This can happen for a variety of reasons. To get started, please read through guide on terminated imports and exports:

• https://www.wpallimport.com/documentation/terminated-imports-exports/

Problems are often created by plugin and theme conflicts, especially if the issue is related to how WP All Import or WP All Export look. Please read through our guide on solving plugin and theme conflicts and run a conflict test in a staging environment before continuing:

• https://www.wpallimport.com/documentation/plugin-theme-conflicts/

You can read more about setting up a staging environment here:

• https://themeisle.com/blog/wordpress-staging-site/

If our guide doesn't help, then we're going to need to see your server's error log in order to help. To get your error log, you'll need to contact your host's support. Get the termination to trigger, and then tell them to send you the error logs for the exact time that the termination happened. It will help if you can do this in real time over chat.

If the termination does not result in any errors being logged, the issue could be related to a CDN, such as CloudFront. Try again with your CDN disabled.

If your host isn't able to help, we have a list of recommended hosts who offer good, affordable hosting plans.

Keep in mind that we won't be able to help unless you can provide us with the error log, or have demonstrated that the termination isn't resulting in errors being logged and you've taken additional steps with your host to isolate the issue.

Problems are often created by plugin and theme conflicts, especially if the issue is related to how WP All Import or WP All Export look. Please read through our guide on solving plugin and theme conflicts and run a conflict test in a staging environment before continuing:

• https://www.wpallimport.com/documentation/plugin-theme-conflicts/

You can read more about setting up a staging environment here:

• https://themeisle.com/blog/wordpress-staging-site/

To help, we need to see the problem inside WordPress and run the import or export multiple times while testing. You can choose to give us access to a staging version of your site, or you can reproduce the issue on our testing platform.

You can create a testing installation here: https://www.wpallimport.com/debug/

If you've ruled out a plugin or theme conflict, we can try to help. To do so, we need to see the problem inside WordPress and run the import or export multiple times while testing. You can choose to give us access to your staging site, or you can recreate your site on our testing platform.

You can create a testing installation here: https://www.wpallimport.com/debug/

To help, we need to see the problem inside WordPress and run the import or export multiple times while testing. You can choose to give us access to a staging version of your site, or you can reproduce the issue on our testing platform.

• Info on staging environments: https://themeisle.com/blog/wordpress-staging-site/
• Create a testing installation: https://www.wpallimport.com/debug/

To help, we usually need to see the problem inside WordPress and run the import or export multiple times while testing. You can choose to give us access to a staging version of your site, or you can reproduce the issue on our testing platform.

• Info on staging environments: https://themeisle.com/blog/wordpress-staging-site/
• Create a testing installation: https://www.wpallimport.com/debug/

We try to reply within 24 hours on weekdays.

Support requests are answered in the order in which they are received, oldest first. Every time you send an email your ticket is bumped to the back of the queue.

We are happy to help you with our products. We can't write PHP code for you, help you with your theme, or support other plugins. Please read our support policy for more details.