Create a Debug Sandbox

Install your own theme and plugins and reproduce your issue.
Each sandbox is a personal WordPress install that includes WP All Import, WP All Export, and all of our add-ons.

When e-mailing our support team, please reproduce your import on a sandbox and send us the login details.
Create Sandbox
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Install your own theme and plugins
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Use sandboxes for up to 7 days
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Create unlimited sandboxes
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See 'Use Existing File' in WP All Import for example files