Between normal business hours between Monday and Friday you can usually expect a reply in 24 hours or less.
Support requests are answered in the order in which they are received, oldest first.
Every time you send an email your ticket is bumped to the back of the queue.
We are happy to help you with questions about WP All Import. We can't write PHP code for you, help you with your theme, or support other plugins. Please view the support policy for more details.
Before submitting your support request, please create a Sandbox install and replicate the problem you are having.
If you're reporting a problem and haven't reproduced it in a Sandbox install, it is very likely that we will ask you to do so.