Get support directly from the WP All Import development team.

We can answer any questions related to WP All Import. Our goal is to help you make the most of WP All Import.

Between normal business hours on Monday and Friday you can usually expect a reply in 24 hours or less. Support is generally unavailable on the weekends, and tickets received on Friday are usually handled the following Monday.

Support tickets are answered in the order in which they are received, oldest first. Every time you send an email your ticket is bumped to the back of the queue.

Here are some common things we would love to help you out with:

  • How to use certain features in WP All Import.
  • Pointing you in the right direction so you can make the most of WP All Import for a certain import task
  • See why something your import isn’t working, and fix it so it works for you.

Here is what is outside the scope of our support:

Frontend Problems

WP All Import imports your data to posts, pages, custom content, etc. but it doesn’t display it once it is imported – this is done automatically by your theme.

WP All Import has no control over the frontend of your site.

Compatibility Issues

WP All Import works on a very diverse range of server environments – from bad shared hosting accounts to powerful dedicated servers. We’ve done our best to make it run pretty much everywhere. And we rarely hear of compatibility problems.

But some servers have broken configurations or limited processing power. If you’re having a problem, we’re happy to debug any issues and see if the problem is with WP All Import or with your web hosting provider/server configuration.

Sometimes we can make adjustments to WP All Import to work around web hosting providers with strange configurations.

Writing Custom Code For Your Project

WP All Import has an API, and the ability to execute PHP functions on data it is importing on the fly.

We have API documentation and examples of custom PHP functions.

We can answer questions about our API (our documentation does a great job already) but we can’t write your code for you.

Modifications to WP All Import

WP All Import is sold as-is. You can test it out at http://www.wpallimport.com/try and find out if it will work for you.

We take all bug reports seriously. We’ll investigate and usually fix it in the next release. And we release frequently – last year we did approximately 30 new releases.

We also take all feature requests seriously. If enough people want a feature, we’ll add it, or create an add-on for it.

Anything We Don’t Advertise As Part Of WP All Import

WP All Import is REALLY powerful. There’s hidden support for other file types, not just XML and CSV. You can execute basically any XPath expression using our template syntax. Plus we have some hidden constructs that aren’t documented.

But we don’t advertise any of these features as part of WP All Import, either because they are highly complex and technical, or they aren’t stable.

The Problematic 1% Policy

We want to provide timely support for the other 99% of our customers – and one way we do this is not do business with time wasters. If you take up more time than 99% of our customers (and your requests don’t help us improve our software – i.e. they are not bug reports), we’re not interested in your business. We’d be happy to give you a refund, or point you to our recommended developers.

If you need more technical assistance than we provide…

If you have data in XML or CSV format and need to get it into WordPress, even if WP All Import doesn’t do everything you need right out of the box, it is definitely a tool that will accelerate your project.

At Soflyy we don’t take on consulting or development projects. But we have a list of recommended developers.

They can help you with everything we can’t.

Our list of recommended developers

Get Support

We’d love to hear from you! Submit a support request.